If you have a question that we have not covered below in our FAQ, please use our Contact Us form.
How do I get correct sizing info?
Please visit our Sizing Charts page for a complete list of brands and size ranges. Our products are cut for North American sizing, so most sizes will be the same as you would order from any North American retailer like Wal-Mart or Sears. If you are still unsure of your size, we recommend ordering a slightly larger garment than you normally wear.
What is the delivery time for imprinted apparel and products?
All orders are individually custom imprinted, then shipped and delivered via USPS or DHL. Most North American orders will be delivered within 10-15 business days, depending on your location. International orders that are accepted, would also take extra time, depending on your country. You can email us a request for tracking details, however please wait at least 15 business days before submitting a request.
Will I get an order confirmation email?
Yes! Please watch your email for your order confirmation from our email@example.com account. You should whitelist this email address in your system, in order to receive notifications.
Can I make changes to my order after submission?
Sorry, no changes can be made once your order is submitted into our fully-automated system. Please be certain of your color, sizing and design choices before submitting your order.
Do you offer refunds?
Since our products are fully customized for each individual order, all sales are final.
However, we will offer credits or replacements WITHIN 7 DAYS OF DELIVERY, for the following reasons:
- Product quality defects – Such as sewing defects, holes, etc.
- Factory errors in providing correct products, sizing or colors that you ordered or authorized.
- Imprinting defects – Subject to our final determination.
Please contact Customer Service immediately if you have any questions about your order.
How do I contact Customer Service?
If you have a question regarding your order, please use our direct form on the Contact Us page.